Human-AI Interaction Requirements in Public Sector Procurements

Abstract

Public sector organizations increasingly procure AI-enabled ICT systems to support decision-making and service delivery. Although ethical AI frameworks emphasize transparency, accountability, and human oversight, these principles are rarely translated into explicit requirements in procurement processes. Consequently, human-AI interaction (HAI) is often left to vendor design choices. This paper conceptualizes HAI as a procurement-critical design dimension and proposes a taxonomy of interaction requirements tailored to public sector ICT procurement. The taxonomy enables contracting authorities to specify and govern interaction properties through procurement instruments, supporting both ethical compliance and sustainable value realization.

9 pages, 1 figure. Published in BIS 2026, Lecture Notes in Business Information Processing, vol. 584

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