An Exploration of Captioning Practices and Challenges of Individual Content Creators on YouTube for People with Hearing Impairments

Abstract

Deaf and Hard-of-Hearing (DHH) audiences have long complained about caption qualities for many online videos created by individual content creators on video-sharing platforms (e.g., YouTube). However, there lack explorations of practices, challenges, and perceptions of online video captions from the perspectives of both individual content creators and DHH audiences. In this work, we first explore DHH audiences' feedback on and reactions to YouTube video captions through interviews with 13 DHH individuals, and uncover DHH audiences' experiences, challenges, and perceptions on watching videos created by individual content creators (e.g., manually added caption tags could create additional confidence and trust in caption qualities for DHH audiences). We then discover individual content creators' practices, challenges, and perceptions on captioning their videos (e.g., back-captioning problems) by conducting a YouTube video analysis with 189 captioning-related YouTube videos, followed by a survey with 62 individual content creators. Overall, our findings provide an in-depth understanding of captions generated by individual content creators and bridge the knowledge gap mutually between content creators and DHH audiences on captions.

26 pages

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• Deaf, Hard of Hearing, and Hearing Perspectives on using Automatic Speech Recognition in Conversation
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Cited by in corpus (6)

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• Sparkling Silence: Practices and Challenges of Livestreaming Among Deaf or Hard of Hearing Streamers
• Understanding the Video Content Creation Journey of Creators with Sensory Impairment in Kenya
• Barriers to Employment: The Deaf Multimedia Authoring Tax