A Literature Survey of Recent Advances in Chatbots

Abstract

Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilise methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent advances on chatbots, where Artificial Intelligence and Natural Language processing are used. We highlight the main challenges and limitations of current work and make recommendations for future research investigation.

References in corpus (15)

• Neural Machine Translation by Jointly Learning to Align and Translate
• Sequence to Sequence Learning with Neural Networks
• Show, Attend and Tell: Neural Image Caption Generation with Visual Attention
• A Neural Conversational Model
• Language Modeling with Gated Convolutional Networks
• DailyDialog: A Manually Labelled Multi-turn Dialogue Dataset
• Chameleons in imagined conversations: A new approach to understanding coordination of linguistic style in dialogs
• Recipes for Safety in Open-domain Chatbots
• Ensemble-Based Deep Reinforcement Learning for Chatbots
• Approximating Interactive Human Evaluation with Self-Play for Open-Domain Dialog Systems
• The Study of the Application of a Keywords-based Chatbot System on the Teaching of Foreign Languages
• Seq2Seq AI Chatbot with Attention Mechanism
• Exploring Context-Aware Conversational Agents in Software Development
• Analyzing the Forgetting Problem in the Pretrain-Finetuning of Dialogue Response Models
• Context-Aware Sequence-to-Sequence Models for Conversational Systems

Cited by in corpus (4)

• Deceptive AI Ecosystems: The Case of ChatGPT
• Beyond Traditional Teaching: The Potential of Large Language Models and Chatbots in Graduate Engineering Education
• Computational Argumentation-based Chatbots: a Survey
• Cases of EFL Secondary Students' Prompt Engineering Pathways to Complete a Writing Task with ChatGPT