Understanding Chatbot-mediated Task Management
arXiv:1802.03109 · doi:10.1145/3173574.3173632
Abstract
Effective task management is essential to successful team collaboration. While the past decade has seen considerable innovation in systems that track and manage group tasks, these innovations have typically been outside of the principal communication channels: email, instant messenger, and group chat. Teams formulate, discuss, refine, assign, and track the progress of their collaborative tasks over electronic communication channels, yet they must leave these channels to update their task-tracking tools, creating a source of friction and inefficiency. To address this problem, we explore how bots might be used to mediate task management for individuals and teams. We deploy a prototype bot to eight different teams of information workers to help them create, assign, and keep track of tasks, all within their main communication channel. We derived seven insights for the design of future bots for coordinating work.
arXiv comment5 pages, 2 figures, CHI 2018
References in corpus (2)
Cited by in corpus (10)
- Natural Language Processing Advancements By Deep Learning: A Survey
- A Comparison of Natural Language Understanding Platforms for Chatbots in Software Engineering
- UX Research on Conversational Human-AI Interaction: A Literature Review of the ACM Digital Library
- MSRBot: Using Bots to Answer Questions from Software Repositories
- Designing Sousveillance Tools for Gig Workers
- CASS: Towards Building a Social-Support Chatbot for Online Health Community
- Conversational Agents to Facilitate Deliberation on Harmful Content in WhatsApp Groups
- On LLM Wizards: Identifying Large Language Models' Behaviors for Wizard of Oz Experiments
- Remini: Leveraging Chatbot-Mediated Mutual Reminiscence for Promoting Positive Affect and Feeling of Connectedness among Loved Ones
- Patterns of Sociotechnical Design Preferences of Chatbots for Intergenerational Collaborative Innovation : A Q Methodology Study