Controlling End User Computing Applications - a case study

Abstract

We report the results of a project to control the use of end user computing tools for business critical applications in a banking environment. Several workstreams were employed in order to bring about a cultural change within the bank towards the use of spreadsheets and other end-user tools, covering policy development, awareness and skills training, inventory monitoring, user licensing, key risk metrics and mitigation approaches. The outcomes of these activities are discussed, and conclusions are drawn as to the need for appropriate organisational models to guide the use of these tools.

9 Pages

References in corpus (2)

• The Importance and Criticality of Spreadsheets in the City of London
• Thinking is Bad: Implications of Human Error Research for Spreadsheet Research and Practice

Cited by in corpus (5)

• Governance of Spreadsheets through Spreadsheet Change Reviews
• Spreadsheets in Financial Departments: An Automated Analysis of 65,000 Spreadsheets using the Luminous Technology
• Reducing the Risk of Spreadsheet Usage - a Case Study
• Defending the future: An MSc module in End User Computing Risk Management
• Leveraging User Profile and Behaviour to Design Practical Spreadsheet Controls for the Finance Function