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20 papers · 2 filters
AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker
Vedant Das Swain, Qiuyue "Joy" Zhong, Jash Rajesh Parekh +7
Client-Service Representatives (CSRs) are vital to organizations. Frequent interactions with disgruntled clients, however, disrupt their mental well-being. To help CSRs regulate th…
ChartA11y: Designing Accessible Touch Experiences of Visualizations with Blind Smartphone Users
Zhuohao Jerry Zhang, John R. Thompson, Aditi Shah +5
We introduce ChartA11y, an app developed to enable accessible 2-D visualizations on smartphones for blind users through a participatory and iterative design process involving 13 se…
Narrative Player: Reviving Data Narratives with Visuals
Zekai Shao, Leixian Shen, Haotian Li +4
Data-rich documents are commonly found across various fields such as business, finance, and science. However, a general limitation of these documents for reading is their reliance…
"For Us By Us": Intentionally Designing Technology for Lived Black Experiences
Lisa Egede, Leslie Coney, Brittany Johnson +2
HCI research to date has only scratched the surface of the unique approaches racially minoritized communities take to building, designing, and using technology systems. While there…
Reflections on Visualization in Motion for Fitness Trackers
Alaul Islam, Lijie Yao, Anastasia Bezerianos +5
In this paper, we reflect on our past work towards understanding how to design visualizations for fitness trackers that are used in motion. We have coined the term "visualization i…
"I Am Human, Just Like You": What Intersectional, Neurodivergent Lived Experiences Bring to Accessibility Research
Lindy Le
The increasing prevalence of neurodivergence has led society to give greater recognition to the importance of neurodiversity. Yet societal perceptions of neurodivergence continue t…