most citedImproving Customer Experience in Call Centers with Intelligent Customer-Agent Pairing

2 citations

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Counting papers with at most 25 authors, so collaboration author lists do not stand in for the people here.

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1 paper

cs.LG2023★ 2 cited

Improving Customer Experience in Call Centers with Intelligent Customer-Agent Pairing

S. Filippou, A. Tsiartas, P. Hadjineophytou +3

Customer experience plays a critical role for a profitable organisation or company. A satisfied customer for a company corresponds to higher rates of customer retention, and better…