41 citations
Counting papers with at most 25 authors, so collaboration author lists do not stand in for the people here.
2 papers
cs.CL2021★ 41 cited
Machine learning for assessing quality of service in the hospitality sector based on customer reviews
Vladimir Vargas-Calderón, Andreina Moros Ochoa, Gilmer Yovani Castro Nieto +1
The increasing use of online hospitality platforms provides firsthand information about clients preferences, which are essential to improve hotel services and increase the quality…
cs.CY2019★ 7 cited
The Consistency of Trust-Sales Relationship in Latin-American E-commerce
Juan C. Correa, Henry Laverde-Rojas, Camilo A. Martinez +3
Customer's trust in vendors' reputation is a key factor that facilitates economic transactions in e-commerce platforms. Although the trust-sales relationship is assumed robust and…