Publications (14)
Speaking the Right Language: The Impact of Expertise Alignment in User-AI Interactions
Shramay Palta, Nirupama Chandrasekaran, Rachel Rudinger +1
Using a sample of 25,000 Bing Copilot conversations, we study how the agent responds to users of varying levels of domain expertise and the resulting impact on user experience alon…
From Searchable to Non-Searchable: Generative AI and Information Diversity in Online Information Seeking
Yulin Yu, Yizhou Li, Siddharth Suri +1
Conversational generative AI systems such as ChatGPT are transforming how people seek and engage with information online. Unlike traditional search engines, these systems support o…
Predicting Financial Markets: Comparing Survey, News, Twitter and Search Engine Data
Huina Mao, Scott Counts, Johan Bollen
Financial market prediction on the basis of online sentiment tracking has drawn a lot of attention recently. However, most results in this emerging domain rely on a unique, particu…
Abstracting Cross-Domain Action Sequences into Interpretable Workflows
Gaurav Verma, Scott Counts
Sequential or time-stamped interaction logs provide objective records of digital application usage, yet their granularity and noise often obscure meaningful insights into people's…
Narcotweets: Social Media in Wartime
Andrés Monroy-Hernández, Emre Kiciman, danah boyd +1
This paper describes how people living in armed conflict environments use social media as a participatory news platform, in lieu of damaged state and media apparatuses. We investig…
The Emerging Generative Artificial Intelligence Divide in the United States
Madeleine I. G. Daepp, Scott Counts
The digital divide refers to disparities in access to and use of digital tooling across social and economic groups. This divide can reinforce marginalization both at the individual…